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Refund Policy

Refund & Return Policy

(Last Updated: 2025-04-26)

Thank you for choosing Layer Labs Canada for your custom 3D printing needs. As each item is made-to-order, we have specific guidelines regarding refunds and returns.

1. No Refunds on Custom Orders Once Shipped

Due to the personalized nature of 3D printing, all sales are final once an order has been shipped. We do not offer refunds or exchanges for:

  • Change of mind

  • Customer-provided design issues

  • Minor imperfections inherent to 3D printing processes

We encourage all customers to review their order details carefully before confirming.

2. Exceptions – Wrong Item Sent

If you receive an item that is significantly different from what was agreed upon (e.g., wrong model, size, or color), please contact us within 7 days of receiving your order.

To qualify for a replacement or refund:

  • Provide your order details and clear photos of the item received.

  • The item must be unused and in its original condition.

If confirmed, we will:

  • Offer a replacement at no additional cost, or

  • Issue a full or partial refund, depending on the situation.

3. Damaged Items

We carefully package all orders, but if your item arrives damaged during shipping, please contact us immediately with photos of:

  • The damaged item

  • The packaging

We will assess the case and may offer a reprint at a discounted rate or work with you to resolve the issue. Shipping-related damages are handled on a case-by-case basis.

4. Cancellations

  • Orders can only be canceled before printing begins.

  • Once printing has started, materials and time have been committed, and the order cannot be canceled or refunded.

If you need to cancel, contact us as soon as possible at [your@email.com].

5. Contact for Issues

If you believe there has been an error with your order, please reach out within 7 days of delivery:

📧 Email: [your@email.com]
Subject Line: "Order Issue – [Your Order Number]"

We aim to respond within 24 hours to resolve any concerns.

6. Shipping Costs

  • Return shipping (if applicable) will be covered by Layer Labs Canada only in cases where the wrong item was sent.

  • For all other situations, return shipping is the responsibility of the customer.

By placing an order with Layer Labs Canada, you agree to this Refund & Return Policy.

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